Agency Operator Portal

Declare Your Intake Speed

Hospital discharge planners filter this directory by intake speed and referral method. Agencies that commit to an 8-hour-or-faster intake, accept at least two referral methods, and meet CMS + HHSC thresholds earn the ⚡ Preferred Discharge Partner badge automatically.

Intake & Referral Details

Typical intake turnaround (hours)*

How many hours typically pass from receiving a referral to confirming intake and scheduling the SOC (start of care) visit.

Accepted referral methods*

Check every channel you actively monitor for incoming referrals.

Referral fax number

Referral email

Referral liaison name

Liaison phone

Liaison email (optional)

Weekend intake available (Sat/Sun) Same-day start of care available

Changes refresh your listing within the next daily rebuild.

How the Preferred Discharge Partner badge works

Verified member (claimed listing) — required
Typical intake turnaround ≤ 8 hours
At least 2 referral methods selected
CMS Quality of Patient Care rating 3 stars or higher (or no CMS data yet)
HHSC trust badge clean_record or minor_issues

We recompute the badge nightly. If your 30-day average response time exceeds 48 hours on referrals sent through HSLG, the badge is removed until response time recovers.