Community Relations Liaison

Charter Home Health of Houston, LLC · HOUSTON, TX Full Time
$60000 – $95000 / year
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Job Description

POSITION SUMMARY: The Community Relations Liaison, in conjunction with the other members of the Admission Team, is responsible for activities and actions related to promoting the services and expertise of the organization to current and potential referral sources, patients and their family members, and the community at large. The Community Liaison will provide all necessary education to the patient, their family members or caregivers, and facility staff regarding the patient’s progress toward the goals outlined in their plan of care and other areas deemed necessary to provide the highest quality care to the patient. REPORTS TO: Director of Operations or Executive Director SUPERVISES: None QUALIFICATIONS: Education: Bachelors’ degree in health care related field is preferred. Credentials: None Experience: 2 years of hospice, palliative, home health, or similar experience is preferred. Core Competencies: Working knowledge of applicable Medicare, Medicaid, and Private Insurance regulations and guidelines. Excellent verbal and written communication skills; must be able to respond to the needs of ordering providers, discharge planners, facility staff, patients, and patient family members. Must be proficient in making meaningful observations regarding changes in patient status and provide accurate, comprehensive, and timely reports to the patient’s care team, facility staff, and the patient’s family, as appropriate. Demonstrated experience in establishing and implementing effective Marketing strategies strongly preferred. Other: Valid Driver’s License and current automobile insurance. FUNCTIONS & RESPONSIBLITIES: 1. Work in conjunction with the admission team. 2. Meet with facility staff and other community members to establish an organizational presence within assigned territory. 3. Assist the Admission Team with obtaining any outstanding admission documents and patient financial information, as needed. 4. Goes into the field and establishes presence of our organization to our service members. 5. Responds to referrals for evaluation and/or admission to the organization’s program. 6. Verifies and completes all admission and financial information. 7. Explains the program to patients, family members, and other referral sources. 8. Works with admission team for referrals, admissions, and care coordination of patient and family needs. 9. Identifies key referral sources and assists the admission counselors to develop a marketing plan for the program. 10. Attends and participates in in-services, staff meetings and case conferences. 11. Completes all documentation in an accurate and legible manner. 12. Complies with company policies and procedures, laws and regulations and standards of practice. 13. All other tasks and duties deemed necessary and appropriate. View all jobs at this company

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Support roles in senior living — housekeeping, maintenance, activities, and social work — are far more resident-facing than similar positions in other industries. Housekeepers and maintenance staff interact with residents in their personal living spaces daily, which requires discretion, patience, and genuine respect for the people who live there. In Texas, even non-clinical staff must complete facility-specific training on topics like abuse prevention, infection control, and emergency procedures.

Activities coordinators and social workers play a direct role in resident well-being — isolation and depression are significant concerns in senior living, and programming that keeps residents socially engaged has measurable health outcomes. Maintenance staff in senior care need to understand life-safety systems (fire alarms, emergency generators, call systems) and are often the first responders for building emergencies. Background checks are required for all positions, and many facilities prefer candidates who have previous experience working with older adults.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

For housekeeping roles, the day follows a room-by-room schedule — cleaning resident rooms, sanitizing common areas, managing laundry, and responding to spill or accident cleanups as they happen. Infection control protocols are more rigorous than in hotels or commercial cleaning, especially during flu season or respiratory illness outbreaks.

Maintenance staff handle a daily work order queue — everything from changing light bulbs and fixing call buttons to HVAC maintenance and plumbing repairs. Life-safety equipment checks (fire extinguishers, exit lighting, generator testing) happen on set schedules. Activities professionals plan and lead group programming — exercise classes, crafts, music sessions, outings — and also provide one-on-one engagement for residents who cannot participate in group settings. Social workers manage care conferences, discharge planning, family mediation, and community resource referrals. Across all these roles, the common thread is that you become a familiar, trusted presence in residents' daily lives.

About This Employer

Charter Home Health of Houston, LLC is a Parent Agency located in HOUSTON, TX at 16000 BARKERS POINT LN STE 208.

View Full Charter Home Health of Houston, LLC Profile → See all openings at Charter Home Health of Houston, LLC →

Employer profile provided by Houston Senior Living Guide

Houston Area Salary Data

According to the Bureau of Labor Statistics, Home Health and Personal Care Aide positions in the Houston metro area earn a median wage of $10.97/hr ($22,818/yr). The typical range is $10.60 – $13.28/hr (25th–75th percentile).

Entry Level (10th) $20,613/yr
Houston Median $22,818/yr
Experienced (90th) $30,597/yr
vs. National Median -34.6%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.

Facility Snapshot

Facility Type Parent Agency

16000 BARKERS POINT LN STE 208, HOUSTON, TX 77079

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