Customer Success Representative - Houston, TX.

M Chest Pharmacy · Houston, TX Full Time

$42179 – $42179 / year

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Job Description

Job description Service Representative - Long Term Care Pharmacy The M Chest Pharmacy Service Representative is a multi-faceted role with a variety of responsibilities ranging from relationship building to project management with a heavy dose of problem solving. If you are an independent proactive problem solver who likes being on the go, M Chest Pharmacy has an opportunity for you. You’ll need energy, personal motivation and drive, and a passion for delivering high quality healthcare to one of the most vulnerable patient populations. This is your chance to make a difference using your communication and advocacy skills to create quality and efficiency in the delivery of healthcare products and services at multiple levels. Schedule: 8-hour shift Day shift Monday to Friday Pay Details: $42,000 Annually Specifically, you will be asked to: Connect pharmacy care to the needs of Skilled Nursing Home staffs and residents. Use strong discovery, listening, and intuitive skills in your role as a liaison to staff and leadership of our customers. Cover assigned territory with multiple sites to serve. Seeing windshield time as thinking and planning time is definitely an asset. Quality, accuracy, and urgency are essential drivers. Satisfaction from creating a solution, leading a successful project implementation, and finding new ways to strengthen a customer relationship are prime motivators and rewards for you. Bring your previous experience in Customer Service and Account Management to work and help us make a difference in the healthcare industry. Registered Pharmacy Technician a plus, willing to become a Technician Trainee a must. M Chest Pharmacy Employee Benefits: Our health benefits include Health, Dental, and Vision insurance. We also offer Life insurance as well as Accident, Critical Illness, and Short Term Disability coverage. 401k plan participation with employer match is available after one year of employment. Work-Life balance is achievable with Paid Holidays, and a Paid Time Off accrual plan. Additional Information This is a full-time, FLSA exempt position A company vehicle is provided for all business related travel About M Chest Pharmacy M Chest Pharmacy was founded in 1990 and has grown tremendously over the last 33 years. M Chest has become a leader in Long Term Care pharmaceutical services throughout the state. We provide pharmaceutical needs to assisted senior living (AL), skilled nursing facilities (SNF), long term care facilities, and other institutional care settings across Texas. Find out more about our vision and values by visiting our website, www.mchest .com, or connect with us on Facebook, LinkedIn, and twitter! M Chest Pharmacy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Support roles in senior living — housekeeping, maintenance, activities, and social work — are far more resident-facing than similar positions in other industries. Housekeepers and maintenance staff interact with residents in their personal living spaces daily, which requires discretion, patience, and genuine respect for the people who live there. In Texas, even non-clinical staff must complete facility-specific training on topics like abuse prevention, infection control, and emergency procedures.

Activities coordinators and social workers play a direct role in resident well-being — isolation and depression are significant concerns in senior living, and programming that keeps residents socially engaged has measurable health outcomes. Maintenance staff in senior care need to understand life-safety systems (fire alarms, emergency generators, call systems) and are often the first responders for building emergencies. Background checks are required for all positions, and many facilities prefer candidates who have previous experience working with older adults.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

For housekeeping roles, the day follows a room-by-room schedule — cleaning resident rooms, sanitizing common areas, managing laundry, and responding to spill or accident cleanups as they happen. Infection control protocols are more rigorous than in hotels or commercial cleaning, especially during flu season or respiratory illness outbreaks.

Maintenance staff handle a daily work order queue — everything from changing light bulbs and fixing call buttons to HVAC maintenance and plumbing repairs. Life-safety equipment checks (fire extinguishers, exit lighting, generator testing) happen on set schedules. Activities professionals plan and lead group programming — exercise classes, crafts, music sessions, outings — and also provide one-on-one engagement for residents who cannot participate in group settings. Social workers manage care conferences, discharge planning, family mediation, and community resource referrals. Across all these roles, the common thread is that you become a familiar, trusted presence in residents' daily lives.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Home Health and Personal Care Aide positions in the Houston metro area earn a median wage of $10.97/hr ($22,818/yr). The typical range is $10.60 – $13.28/hr (25th–75th percentile).

Entry Level (10th) $20,613/yr

Houston Median $22,818/yr

Experienced (90th) $30,597/yr

vs. National Median -34.6%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.