Front Desk Specialist (Heights)

About Us Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs. What we have to offer Our Compensation Package Includes : Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days) Medical, Dental, and Vision 401K match up to 4%. Company paid Life Insurance Company paid Short Term and Long-Term Disability Employee Assistance Program : This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them. Duties and Responsibilities: Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures. Sign in patients Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input. Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures. Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff. Ensuring that all charts are in compliance with documentation requirements. Completion of all filing of charts by end of day. Answer all incoming calls and route them to the appropriate staff including faxes. Work closely with provider staff to assure smooth patient flow and cut down on waiting time. Work closely with social services and refer patients who chronically do not keep their appointment s for follow-up. Call and remind patient of his/her appointment including the six-month no show report. Follow up on “no show” patients on a daily basis. Communicate patient’s problem/complaint to the Clinical Nurse Manager or his/her designee. Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc. Maintenance and clean up of clinic lobby area. Check voicemails and return phone calls promptly. Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes. Assist in screening of Medicaid and other insurances. Accurately implement and collect co-pays. Maintain stock of office supplies. Keep all program fliers and information posted and available in waiting r