Intake Specialist - FT Position Available!

Houston Hospice · Houston, TX Full Time

Job Description

Houston Hospice believes that the most valuable resource to an organization is it’s Employees. Founded in 1980, we are the oldest, largest, independent non-profit hospice in the Greater Houston area. It is our mission to provide uncompromising, compassionate, end-of-life care to patients of all ages and their families. Serving 13 counties that surround the Houston area, we are committed to being the highest quality hospice provider wherever we serve. At Houston Hospice, we focus on caring, not curing. We take a team approach to care that includes physicians, nurses, social workers, chaplains, hospice aides, volunteers, and bereavement counselors. We provide hospice service wherever patients and families need us: in their home, in a long-term care facility, or in our inpatient care unit that is based in the Texas Medical Center. Our team of doctors and nurses specialize in managing pain and symptoms that are unique to life-limiting illnesses. Summary: As a member of our Intake Team, this position is responsible for processing all information requests and referrals for hospice services. Facilitate timely admission of the hospice patient, meet licensing, federal and state regulations relating to referrals and admissions, build and maintain strong relationship with referral and pay sources and agency staff. Obtain/submit information ensuring appropriate service reimbursement. Duties/Responsibilities: Communicate accurate information in a professional manner to referral sources Receive and forward referrals for appropriate follow-up. Request/obtain appropriate information, medical records, and physician orders/ on hospice referrals. Participate in the QA/PI program, as requested. Complete necessary data entry. Assure compliance with regulatory bodies. Maintain the current admission referral board. Submit information for verification of reimbursement source. Assist in the development of intake/admission policies and processes. Develop and promote positive relationships with IDG and other staff. Communicate with supervisor if unable to complete a referral and assign admission staff. Monitor the status of referrals on an ongoing basis. Qualifications: Minimum one-year experience in the healthcare field -OR- One year of experience in a similar field Detailed oriented Bilingual (English-Spanish) preferred Knowledgeable in applicable Federal/State laws governing home health and hospice licensure Excellent interpersonal skills Excellent communication skills, both oral and written Excellent organizational skills, ability to handle a variety of tasks simultaneously Reliable transportation; valid Texas Driver’s License and Liability insurance IND123

This is a preview of the job listing. The full posting includes complete compensation details, benefits package, qualification requirements, and application instructions.

View Full Details & Apply →

Don’t have a resume yet?

Build a free, ATS-optimized resume in 30 seconds — tailored for this Other role. No account required. What is an ATS-optimized resume?

Build My Resume →

What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Support roles in senior living — housekeeping, maintenance, activities, and social work — are far more resident-facing than similar positions in other industries. Housekeepers and maintenance staff interact with residents in their personal living spaces daily, which requires discretion, patience, and genuine respect for the people who live there. In Texas, even non-clinical staff must complete facility-specific training on topics like abuse prevention, infection control, and emergency procedures.

Activities coordinators and social workers play a direct role in resident well-being — isolation and depression are significant concerns in senior living, and programming that keeps residents socially engaged has measurable health outcomes. Maintenance staff in senior care need to understand life-safety systems (fire alarms, emergency generators, call systems) and are often the first responders for building emergencies. Background checks are required for all positions, and many facilities prefer candidates who have previous experience working with older adults.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

For housekeeping roles, the day follows a room-by-room schedule — cleaning resident rooms, sanitizing common areas, managing laundry, and responding to spill or accident cleanups as they happen. Infection control protocols are more rigorous than in hotels or commercial cleaning, especially during flu season or respiratory illness outbreaks.

Maintenance staff handle a daily work order queue — everything from changing light bulbs and fixing call buttons to HVAC maintenance and plumbing repairs. Life-safety equipment checks (fire extinguishers, exit lighting, generator testing) happen on set schedules. Activities professionals plan and lead group programming — exercise classes, crafts, music sessions, outings — and also provide one-on-one engagement for residents who cannot participate in group settings. Social workers manage care conferences, discharge planning, family mediation, and community resource referrals. Across all these roles, the common thread is that you become a familiar, trusted presence in residents' daily lives.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Home Health and Personal Care Aide positions in the Houston metro area earn a median wage of $11.27/hr ($23,442/yr). The typical range is $10.92 – $13.35/hr (25th–75th percentile).

Entry Level (10th) $22,235/yr

Houston Median $23,442/yr

Experienced (90th) $31,928/yr

vs. National Median -34.5%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.