Director of Social Services

Paradigm Healthcare · Houston, TX Full Time
$89854 – $89854 / year
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Job Description

Description Paradigm Healthcare at Northwest is seeking a Director of Social Services to join our amazing team! Summary/Objective In keeping with our organization’s goals, the primary purpose of the Social Services Director is to assist the Administrator to plan, organize, develop and direct the overall operation of our Social Services Department. Success in this position is measured by compliance with current federal, state, and local standards, guidelines, and regulations that govern our facility. Additionally, success is measured through patient quality outcomes. Job Duties § Participate in the planning, developing, organizing, implementing, evaluating and directing of the social service programs of the facility § Meet with administration, medical and nursing staff and other related departments in planning social services § Develop and maintain a good working rapport with intra-department personnel, other departments within the facility, and outside community health, welfare and social agencies, to ensure that social service programs are properly maintained to meet the needs of the residents § Assist in developing, administering, and coordinating department policies and procedures § Keep abreast of current federal and state regulations and make recommendations for changes in facility policies and procedures to the department director or Administrator § In the absence of the department director, serve on various facility committees as he/she may be appointed by the Administrator § Assist in developing and implementing policies and procedures for identifying the medically related social and emotional needs of the patient/resident § Participate in community planning related to the interests of the facility and the services and needs of the patient/resident and family § Participate in resident assessments, development and implementation of social care plans, and discharge planning § Interview patients/residents/families as necessary in a private setting. § Involve the patient/resident/family in planning social service programs, to the extent possible § Assist in arranging transportation to other facilities when necessary § Refer resident/families to appropriate social service agencies when the facility does not provide for the services or needs of the patient/resident § Provides information to patient/resident/families regarding Medicare/Medicaid and other financial assistance programs available to resident § Informs the resident/family of the patient’s/resident’s personal and property rights § Assist in determining appropriate departmental staffing, evaluates employee performance and makes recommendations to the department director or Administrator concerning wage and salary adjustments, hiring, terminations, transfers, etc. § Provide consultation to members of facility staff, community agencies, etc., in efforts to solve the needs and problems of the patient/resident through the development of social service programs § Assume the authority, responsibility and accountability of directing the Social Services department § Maintain an excellent working relationship with medical professionals and

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction — all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises — end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the Houston market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

A typical day starts with a census and staffing review — confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work — reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days — the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the Houston metro area earn a median wage of $57.69/hr ($119,995/yr). The typical range is $45.94 – $73.58/hr (25th–75th percentile).

Entry Level (10th) $72,987/yr
Houston Median $119,995/yr
Experienced (90th) $205,400/yr
vs. National Median +1.7%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.

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