Intake Coordinator III

Description Position Summary: Receives inquiry calls and assists the caller with scheduling a face-to-face assessment or provide triage to the appropriate community referral based on patient need. Assesses or ensures necessary assessment by a licensed, qualified mental health professional for patients who present for assessment. Upon assessment of the patient, coordinates with the physician to ensure appropriate treatment is provided either at the hospital or another appropriate provider in the community. Ensures appropriate screening of medical and behavioral emergency conditions. Completes all administrative processes of the admission for treatment including, as appropriate, the initial authorization of care with the insurance company/third-party payor. Position Responsibilities: Clinical / Technical Skills (40% of performance review) Demonstrates excellent phone skills including inquiry calls, explanation of assessment processes, scheduling appointments and successful closure of a call while avoiding phone therapy. States the procedure for managing a crisis call and identifies when to activate EMS services. Identifies safety and risk of each call. Documents all inquiry calls, completely and legibly, to include all applicable information on Call Worksheet. Makes appropriate referrals to community resources if not scheduling an assessment States the process and reasoning for all follow up calls either to confirm an assessment, inquire about no-show status, or rescheduling an assessment to include documentation reflecting same. Enters all inquiry calls into HCS with all data needed to further action or follow up Shows competency and understanding of the review of the medical screen; as appropriate, notifies the RN for additional review and action. States the working definition and procedure for managing medically and psychiatric emergencies according to EMTALA guidelines as well as hospital policies. Identifies and triages emergent patients and prioritizes care based on same. Completes the clinical screening and assessment tool (PASP) with concise, clear, and legible documentation. As applicable, identifies the need for additional screening for substance use, nutrition needs, functional needs, and abuse for children/adolescents, school and development screening. Demonstrates understanding of admission criteria for inpatient, partial hospitalization, intensive outpatient hospitalization and outpatient levels of care. Documents any special needs related to spiritual or cultural needs. Demonstrates a working knowledge of community mental health and substance use programs/referral to be offered for all patients not at imminent risk nor requiring services at a higher level of care as provided at the hospital. By demonstrating competency and thorough clinical understanding, ensures that each patient is seen by a physician or has had a consult by a physician to obtain treatment recommendations and disposition. Upon admission to a treatment program within the hospital, notifies the unit staff of the patients level of acuity, chief compliant and history of illness leading to admission, medical concerns