Medical Receptionist

American Family Care Memorial City · Piney Point Village, TX Full Time

See Pay & Benefits → Add to Compare

Job Description

Benefits/Perks Great small business work environment Flexible scheduling Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

This is a preview of the job listing. The full posting includes complete compensation details, benefits package, qualification requirements, and application instructions.

View Full Details & Apply →

Don’t have a resume yet?

Build a free, ATS-optimized resume in 30 seconds — tailored for this Admin role. No account required. What is an ATS-optimized resume?

Build My Resume →

What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Administrative roles in senior living facilities require a level of emotional intelligence that typical office positions do not. You will interact daily with families navigating one of the most stressful decisions of their lives — placing a loved one in care. Front desk and receptionist roles are often the first point of contact for prospective families, making you part of the sales and admissions process whether or not that is in your job title.

Billing and business office positions in this industry involve navigating Medicaid, Medicare, long-term care insurance, and private pay — each with different documentation requirements and reimbursement timelines. HR-focused roles face the added challenge of high-turnover environments where recruiting and onboarding is nearly continuous. Most facilities prefer candidates comfortable with electronic health record systems and senior-living-specific software, though training is typically provided.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

A typical day at the front desk involves answering phones, greeting visitors, coordinating tours for prospective families, managing incoming mail and deliveries, and supporting the administrator with scheduling and correspondence. You are the hub of communication — families call to check on their loved ones, vendors arrive for deliveries, and staff stop by with questions throughout the day.

In billing roles, the day revolves around claims processing, payment posting, aging reports, and following up on outstanding balances across multiple payer sources. Month-end close and state reporting deadlines create predictable busy periods. HR roles focus on maintaining staffing levels — posting jobs, screening applicants, running background checks (required by Texas HHSC for all direct-care staff), and managing credentialing files. The pace is steady rather than frantic, and most admin staff work standard daytime hours with weekends off.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the Houston metro area earn a median wage of $57.69/hr ($119,995/yr). The typical range is $45.94 – $73.58/hr (25th–75th percentile).

Entry Level (10th) $72,987/yr

Houston Median $119,995/yr

Experienced (90th) $205,400/yr

vs. National Median +1.7%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.

Similar Positions

Primary Nurse Case Admin 1 - Work From Home

HCSC

← Browse All Jobs

Some job listing data may be provided by CareerOneStop, sponsored by the U.S. Department of Labor, Employment and Training Administration and the Minnesota Department of Employment & Economic Development.