Primary Nurse Case Admin 1 - Work From Home

HCSC · Houston, TX Full Time
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Job Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for performing all functions of Utilization Management (UM), Case Management (CM) and Disease Management (DM) and is a single source of contact for members, health care personnel and all other entities involved in managing care. The Primary Nurse Coordinator performs concurrent review, discharge planning and care coordination; identifies alternate treatment programs; consults with physicians, providers, members, and other resources to evaluate options and services required to meet an individual's health needs; promotes quality and cost effective outcomes; and serves as liaison to physicians and members. Other functions also include episodic case management, determining member assignment of treatment, and pre-admission/post-discharge counseling for an acute condition. Establish relationship with the member through the immediate post discharge follow-up period or until all short term care needs are met. Provide education/local resource information and encourage member (self) education. Functioning in a clinical care advisory role, the Primary Nurse Coordinator assesses members for wellness education and disease management, introduces members to our website tools, educates members regarding wellness and specific conditions, and facilitates the coordination of care for identified members. JOB REQUIREMENTS: * Registered Nurse (RN) with current, valid, unrestricted license in state of operations * 2 years clinical practice experience of direct clinical care to the customer * 1 year experience in Condition Management or Case Management in a health insurance, managed care, physician office or hospital setting. * PC proficiency to include Word, Excel, Lotus Notes and database experience * Clear and concise verbal and written communication skills * Knowledge of UM/CM/DM activities and standardized criteria set * Familiarity of ancillary services including HHC, SNF, Hospice, etc * Verbal and written communication skills; analytical skills; sound clinical judgment * Incumbents with nursing licenses in positions/departments requiring multi-state licenses are required to obtain and maintain additional current, valid, and unrestricted applicable nursing licenses in other states as determined by management. Multi-state license fees will be provided by HCSC. Incumbents with other clinical licenses are not required to obtain multi-state licenses. PREFERRED JOB REQUIREMENTS: * Experience in managing complex or catastrophic health cases * Specialty clinical experience in intensive care medicine, orthopedic, NICU/pediatric, oncology, diabetic member management, obstetric (low to high risk maternity management) * Working toward or completion of CCM/CCP/CDE certification or Advanced degree * Knowledge of Milliman Guidelines or similar clinical guidelines * Knowledge of med

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Administrative roles in senior living facilities require a level of emotional intelligence that typical office positions do not. You will interact daily with families navigating one of the most stressful decisions of their lives โ€” placing a loved one in care. Front desk and receptionist roles are often the first point of contact for prospective families, making you part of the sales and admissions process whether or not that is in your job title.

Billing and business office positions in this industry involve navigating Medicaid, Medicare, long-term care insurance, and private pay โ€” each with different documentation requirements and reimbursement timelines. HR-focused roles face the added challenge of high-turnover environments where recruiting and onboarding is nearly continuous. Most facilities prefer candidates comfortable with electronic health record systems and senior-living-specific software, though training is typically provided.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

A typical day at the front desk involves answering phones, greeting visitors, coordinating tours for prospective families, managing incoming mail and deliveries, and supporting the administrator with scheduling and correspondence. You are the hub of communication โ€” families call to check on their loved ones, vendors arrive for deliveries, and staff stop by with questions throughout the day.

In billing roles, the day revolves around claims processing, payment posting, aging reports, and following up on outstanding balances across multiple payer sources. Month-end close and state reporting deadlines create predictable busy periods. HR roles focus on maintaining staffing levels โ€” posting jobs, screening applicants, running background checks (required by Texas HHSC for all direct-care staff), and managing credentialing files. The pace is steady rather than frantic, and most admin staff work standard daytime hours with weekends off.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the Houston metro area earn a median wage of $57.69/hr ($119,995/yr). The typical range is $45.94 – $73.58/hr (25th–75th percentile).

Entry Level (10th) $72,987/yr
Houston Median $119,995/yr
Experienced (90th) $205,400/yr
vs. National Median +1.7%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.

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