Patient Care Coordinator

Senior PsychCare · Houston, TX Full Time

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Job Description

Job Description About us: Senior Psych Care provides fully integrative behavioral health services to the long-term care patient, at their facility. Services include individual, family, and group therapies; along with diagnostic evaluation and collaborative intervention between the therapy team and the psychiatric team. Our multi-disciplinary team realizes that older adults have special physical, emotional, and social needs. The psychiatrist leads a team of nurse practitioners, physician assistants, and psychotherapists ( LCSW, PhD /PsyD), take a comprehensive approach to diagnosis and treatment. Job Description: The Patient Care Coordinator works within the Referral Department and is primarily responsible for securing referral paperwork from nursing homes and creating and maintaining the schedule for Psychology and Psychiatry providers. Essential Duties and Responsibilities: Verifying patients insurance coverage with Medicare, Medicaid and Managed Care Organizations. Obtaining pre-authorizations from Managed Care Organizations. Answer incoming and make outgoing calls to secure referrals and authorizations from providers and insurance companies. Ensure that referrals are addressed accurately and in a timely fashion. Ensure all authorizations are properly documented in the system. Scanning documents into the EMR system. Qualifications: A minimum of 2 years’ experience with Medical Insurance Processes. Experience verifying patients insurance coverage with Medicare, Medicaid and Managed Care Organizations. Experience obtaining pre-authorizations from Managed Care Organizations. Able to multi-task, personable , and have excellent customer service skills. Self-starter with a positive teamwork attitude, well organized and detail oriented. Strong working knowledge of Outlook, MS Word and MS Excel required; advanced skills in MS Excel preferred. What we offer: Competitive salary, commensurate with experience Comprehensive benefits package including: Medical Dental Vision Short and Long Term Disability Life Insurance 401 (k) Paid Time Off

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What Most Job Listings Don’t Tell You

General overview for this role type — specific duties and requirements vary by employer.

Management roles in senior living carry a unique blend of healthcare oversight and business operations that most job listings barely touch on. Executive Directors and Administrators are typically responsible for state regulatory compliance, staff retention, census management, and family satisfaction — all at the same time. In Texas, Assisted Living Facility administrators must meet HHSC licensing requirements, which often include specific training hours and ongoing continuing education.

What surprises many new administrators is the direct involvement with families during crises — end-of-life transitions, care disputes, and emergency situations all land on your desk. Staff turnover in senior living runs high nationally, so a significant part of the role is recruiting, training, and retaining quality caregivers. Facilities in the Houston market compete heavily for qualified staff, making retention strategy a critical skill for anyone in these positions.

What to Expect in This Role Day-to-Day

Based on typical senior living facilities in the Houston area.

A typical day starts with a census and staffing review — confirming occupancy, checking for any overnight incidents, and ensuring the day's shifts are fully covered. Morning stand-ups with department heads (nursing, dietary, activities, maintenance) set priorities for the day. You will spend time on the floor interacting with residents and families, which doubles as quality checks and relationship building.

Afternoons often shift to administrative work — reviewing financial reports, handling vendor relationships, preparing for state surveys, and managing marketing efforts to maintain occupancy. Community outreach, hospital discharge planner relationships, and local referral networks are ongoing responsibilities. Most directors describe the role as never having two identical days — the blend of clinical, operational, and interpersonal challenges keeps the work unpredictable but engaging.

Houston Area Salary Data

According to the Bureau of Labor Statistics, Medical/Health Services Manager positions in the Houston metro area earn a median wage of $57.69/hr ($119,995/yr). The typical range is $45.94 – $73.58/hr (25th–75th percentile).

Entry Level (10th) $72,987/yr

Houston Median $119,995/yr

Experienced (90th) $205,400/yr

vs. National Median +1.7%

Source: Bureau of Labor Statistics, Occupational Employment & Wage Statistics (Houston-Pasadena-The Woodlands, TX Metro Area). Salary data provided by Houston Senior Living Guide.